Appexchange

Zendesk Integrates with SurveyMonkey and MailChimp

http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Zendesk-Integrates-with-SurveyMonkey-and-MailChimp-93742.aspx

New Zendesk integrations allow companies to better collect feedback and engage with customers.

Genesys Acquires Informiam

http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-Informiam-46930.aspx

The move expands the telecommunications vendor's line of reporting and analytic software.

Genesys Acquires Utopy

http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-Utopy-87437.aspx

The deal accelerates Genesys' workforce optimization solutions.

Gamification Comes to the Contact Center

http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=93677

Game techniques keep agents happy, engaged, and better equipped to handle interactions.

ATG Will Acquire eStara

http://www.destinationcrm.com/Articles/News/Daily-News/ATG-Will-Acquire-eStara-42470.aspx

The company will beef up its on-demand initiatives through the acquisition with capabilities that are particularly attractive to retailers.

Genesys CEO Leaves for Nuance Post

http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx

Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.

gis.Point - Das Portal für Geoinformation und Geodäsie - Home

http://www.wichmann-verlag.de/ai/resources/177687aa849.pdf

Das neue Portal für Geoinformation und Geodäsie - Geoinformation auf den Punkt gebracht. GIS, News, Open Content, Termine und vieles mehr.

KOL Management in Pharma and Life Sciences

http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/KOL-Management-in-Pharma-and-Life-Sciences--41973.aspx

The next wave of CRM applications.

Proactive: Take the Initiative

http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Proactive-Take-the-Initiative-70828.aspx

Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.

With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.