• 

  Gamification Comes to the Contact Center

  http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=93677

  Game techniques keep agents happy, engaged, and better equipped to handle interactions.

• 

  Introduction to Microfabrication - Sami Franssila - Google Books

  https://books.google.de/books?id=3Mw8fBKgUOAC&pg=PA316#v=onepage

  Microfabrication is the key technology behind integrated circuits, microsensors, photonic crystals, ink jet printers, solar cells and flat panel displays. Microsystems can be complex, but the basic microstructures and processes of microfabrication are…

• 

  Mastodon - The Hunter Review • metal.de

  http://www.metal.de/component/articles/article/47696

  Review zu Mastodon - The Hunter

• 

  Proactive: Take the Initiative

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Proactive-Take-the-Initiative-70828.aspx

  Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.

• 

  Genesys CEO Leaves for Nuance Post

  http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx

  Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.

• 

  CRM Gets Serious

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/CRM-Gets-Serious-46971.aspx

  With customer loyalty an ever-more-fleeting commodity, businesses must deliver consistent -- and consistently high-quality -- service. In the five stages that define CRM maturity, is your company among the leaders? Not knowing means you're not there yet.

• 

  It's Not Your Relationship to Manage

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Its-Not-Your-Relationship-to-Manage-66870.aspx

  Just as you finally come to grips with CRM, the customers themselves have turned the tables-and now they're managing you.

• 

  Mastodon - Cold Dark Place (EP) Review • metal.de

  http://www.metal.de/reviews/mastodon-cold-dark-place-ep-276952/

  Review zu "Cold Dark Place", der neuen EP von MASTODON - hauptsächlich unter der Federführung von Lead-Gitarrist Brent Hinds entstanden.

• 

  KOL Management in Pharma and Life Sciences

  http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/KOL-Management-in-Pharma-and-Life-Sciences--41973.aspx

  The next wave of CRM applications.

• 

  Navistar aktuell

  https://web.archive.org/web/20160304065007/http://de.media.navistar.com/index.php?s=43&item=453

  Keine Beschreibung vorhanden.

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