Managing Public Services - Implementing Changes: A Thoughtful Approach to ... - Tony L. Doherty, Terry Horne - Google Books

http://books.google.de/books?id=_Vds-amGimAC&pg=PA339&dq=4-E+Efficiency+Effectiveness+Economy&hl=de&sa=X&ei=g2PpUtyIMMLYswaR3IDQ

Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing…