Knowledge Management: Concepts, Methodologies, Tools and Applications - Murray E. Jennex - Google Books

http://books.google.de/books?id=b3grAQAAMAAJ&q=civicrm&dq=civicrm&source=bl&ots=g1ArMwu79C&sig=3vYhhFbt3AeIALxuqUvbWJJ6w6I&hl=de

"This is the defining reference source for all theories, concepts, and methodologies within the KM discipline. It includes chapters on Implementing KM in Organizations; KM Systems Acceptance; KM Communication; Knowledge Representation; Knowledge Sharing;…