17 Ergebnisse für: _crm_
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CRM in Customer Service - CRM Magazine
https://web.archive.org/web/20150923214157/http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=99909
Customer Relationship Management tools can help you transform the way your company interacts with customers across a variety of channels.
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Gamification Comes to the Contact Center
http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=93677
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
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May 2010 - Destination CRM
http://www.destinationcrm.com/Issue/1776-May-2010.htm
Keine Beschreibung vorhanden.
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Genesys CEO Leaves for Nuance Post
http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/Genesys-CEO-Leaves-for-Nuance-Post-42882.aspx
Wes Hayden becomes president of Nuance Communications' new Enterprise Division, part of Nuance's shift from point technologies to integrated enterprise solutions.
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For CRM, ERP, and SCM, SAP Leads the Way
http://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-News/For-CRM-ERP-and-SCM-SAP-Leads-the-Way-47784.aspx
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
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ATG Will Acquire eStara
http://www.destinationcrm.com/Articles/News/Daily-News/ATG-Will-Acquire-eStara-42470.aspx
The company will beef up its on-demand initiatives through the acquisition with capabilities that are particularly attractive to retailers.
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The 5 Phases of Social Experience
http://www.destinationcrm.com/Articles/Columns-Departments/The-Tipping-Point/The-5-Phases-of-Social-Experience-54733.aspx
The social Web is about to evolve - again. Are you ready to evolve, too?
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Genesys Acquires LM Sistemas, a Brazilian Self-Service Apps and Service Provider
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-LM-Sistemas-a-Brazilian-Self-Service-Apps-and-Service-Provider-83565.aspx
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
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Genesys Acquires LM Sistemas, a Brazilian Self-Service Apps and Service Provider
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-LM-Sistemas-a-Brazilian-Self-Service-Apps-and-Servic
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
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Zendesk Integrates with SurveyMonkey and MailChimp
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Zendesk-Integrates-with-SurveyMonkey-and-MailChimp-93742.aspx
New Zendesk integrations allow companies to better collect feedback and engage with customers.