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  It's Not Your Relationship to Manage

  http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Its-Not-Your-Relationship-to-Manage-66870.aspx

  Just as you finally come to grips with CRM, the customers themselves have turned the tables-and now they're managing you.

• 

  Design for Reliability: Information and Computer-Based Systems - Eric Bauer - Google Books

  https://books.google.de/books?id=xnplN_2FZSkC&pg=PA17#v=onepage

  System reliability, availability and robustness are often not well understood by system architects, engineers and developers. They often don't understand what drives customer's availability expectations, how to frame verifiable availability/robustness…

• 

  Beck - eLibrary | Marketing ZFP

  //doi.org/10.15358/0344-1369-2000-3-185

  Keine Beschreibung vorhanden.

• 

  Alcatel → Thales Alenia: Proteus

  http://space.skyrocket.de/doc_sat/alcatel_proteus.htm

  Gunter's Space Page - Information on Launch vehicles, Satellites, Space Shuttle and Astronautics

• 

  OHB: SmallGEO (LUXOR) bus

  http://space.skyrocket.de/doc_sat/ohb_luxor.htm

  Gunter's Space Page - Information on Launch vehicles, Satellites, Space Shuttle and Astronautics

• 

  Tie-in-Sale - Google-Suche

  http://books.google.com/books?q=Tie-in-Sale&btnG=Search+Books

  Keine Beschreibung vorhanden.

• 

  Callexa - Online NPS Calculator

  https://feedback.callexa.com/info/calculate_net_promoter_score_nps

  Analyse and measure customer sentiment, react immediately.

• 

  EUTELSAT II Satellites

  https://web.archive.org/web/20030812142757/http://www.gsoc.dlr.de/mb/es2/eutelsat.htm

  Keine Beschreibung vorhanden.

• 

  Passagier aus US-Jet geschleift - Airline-Boss entschuldigt sich - News Ausland - Bild.de

  http://www.bild.de/news/ausland/united-airlines/security-schleift-passagier-aus-ueberbuchtem-flieger-51238670.bild.html

  Chicago – Bizarre Szenen in einem United-Airlines-Flieger kurz vor dem Flug von Chicago nach Louisville: Sicherheitskräfte zerren einen schreienden Mann von seinem Sitz, packen ihn rüde und schleifen

• 

  Genesys Acquires Utopy

  http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Genesys-Acquires-Utopy-87437.aspx

  The deal accelerates Genesys' workforce optimization solutions.

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